Experience ops
I bridge the gap between digital interaction and physical environments, aligning the teams and technology that power the end-to-end journey.
My Process
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Cross-department coordination
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Technical set-up
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On-site execution and coordination
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Journey mapping for a unified O2O journey (online to offline)
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On-brand SOPs and team training
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Reporting
Experience Ops work
Experience Ops | Annabel's Mayfair X AlUla
Experience Ops | SASS X AlUlA
UX, Project Management and Experience Ops | Zhuri