WHAT I DO
The full experience: designed, managed, and delivered.
Whether the project lives on a screen or in a room, I close the gap between the idea and the experience that reaches people.
PROJECT MANAGEMENT
For complex projects where good enough isn't good enough.
I embed into your project, take ownership of the delivery, and make sure the work that launches is the work you intended to make. Over 10 years of experience across website builds, rebrands, digital products, and multi-agency programmes.
End-to-end delivery
Scope & budget control
Cross-functional coordination
Stakeholder management
UX DESIGN
For products that need to work as well as they look.
I design user experiences grounded in how people actually behave, built around what the business needs to achieve, and scoped for what the team can realistically deliver. From research and wireframes through to hi-fi prototypes.
User research
Journey mapping
Wireframes & prototyping
EXPERIENCE OPS
For when the standard of the experience is non-negotiable.
I plan, set up, and run guest experience operations for high-touch events, pop-ups, and brand activations: designing the journey, training the team, and managing the operation on the ground.
Guest journey design
Team build & training
On-site operations
Stakeholder management